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Fraud Management

Selling goods on the Internet can be safer than in the real world. Good fraud management will help you make sure of this.


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Identifying fraudulent orders

GlobeCharge's fraud protection system helps you minimize the impact fraudulent orders can have on your business.

At GlobeCharge, we put you in control of your business security by helping you identify potentially fraudulent orders before you commit to them. You can then review these orders before comitting to them — or make further safety checks, such as calling the customer.

After all, unlike in a brick and mortar shop in your local mall customers can only steal products you actively send to them. With GlobeCharge you can feel more confident about doing business online.

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Pre-payment fraud checks

The sophisticated GlobeCharge fraud management centre allows you to automatically conduct initial fraud checks before a payment transaction is passed on to the real-time payment gateway for automatic approval.

Questionable orders can be stopped so you can review them before any money or products are exchanged; saving you from any fines if fraudulent payments are refunded by the bank.

GlobeCharge alerts you to order anomalies such as ambiguous country of residence, the use of free email addresses and other fraud patterns, so that you can exercise your judgment to stop questionable orders from being automatically processed.

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Issuing alerts

GlobeCharge protects you from Internet fraud by checking orders and alerting you to potentially fraudulent activities.
Using our patented fraud prevention system, we can identify orders which have been fraudulently changed by hackers, who may have for example lowered the price of a product before ordering. We also alert you to questionable credit card activities which can be notoriously difficult to detect.
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Stolen credit cards

The use of stolen credit cards is a leading form of Internet fraud.

When you process an order from a stolen card the costs to your business can be very high. Not only will you lose the product you have sent; you will also incur hefty bank charges when the fraudulent payment is reimbursed to the owner of the credit card.

With GlobeCharge fraud protection you can catch fraudulent orders before they are processed.

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Target danger zones

Fraud differs from country to country, and some countries have been identified as having higher levels of fraudulent orders than others.
With GlobeCharge you can stop orders from these danger zones to minimize your risk. Even hiding their real location won't help customers who are trying to defraud you: GlobeCharge will warn you if customers placing orders are not in the country where they claim to be.
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Identifying fake addresses

Fake or incorrect customer addresses are a great loss of revenue for online traders.
GlobeCharge can check world-wide to see if an address actually exists. This helps online merchants not only prevent fraudulent activity, but also confirm legitimate customer addresses for faster and more reliable delivery. If you've ever had goods returned to you because of an incorrect or incomplete address, you'll know that even having just one less order go wrong will already pay for this service.
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Power of veto

Because the GlobeCharge fraud management centre is designed to help rather than hinder you, we give you the power to override the system.
In the event that you are certain of a customer's legitimacy, you maintain full powers of veto over GlobeCharge's anti-fraud recommendations.  With GlobeCharge you don't have to lose legitimate orders because automated systems have rejected them without allowing for the human factor.
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